Technical Account Manager

NICE · IT

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Full TimePosted Aug 26, 2026

Source: Nice

AT A GLANCE
Eligibility
Not available
Category
IT
Salary
Not disclosed
Employment
Full Time
Experience
Senior
Posted
Aug 26, 2026

This role’s source listing does not include Hungary as an eligible location.

The Technical Account Manager will manage relationships with enterprise-level contact center clients, ensuring product success and technical resolution remotely within the USA.

In this role, you will act as the single point of contact for key NiCE CX customers, overseeing their implementation and ensuring long-term success through proactive issue resolution and technical guidance. The position requires frequent collaboration with internal engineering, support, and sales teams, alongside an expectation of up to 25% travel for face-to-face customer engagements when necessary.

Why You’ll Love This Role

Location: USA - Remote
Seniority: 6+ years experience required
Travel: Up to 25% to customer sites
Focussed on enterprise-level customer success
Industry: Cloud contact center software

What You’ll Bring

Bachelors Degree in Computer Science, Business Information Systems or similar field
6+ Years in a Technical/Service role in software, telecommunications, or contact center
Demonstrated technical problem solving and advanced troubleshooting skills
Excellent customer service and communication skills
Ability to work with little supervision in a fast-paced environment

What You’ll Get

Benefits not specified in the listing

About the Company

NICE Ltd. provides software solutions for customer experience, financial crime, and public safety, serving over 25,000 businesses globally. The company is a market leader in AI, cloud, and digital transformation with a workforce of over 8,500 employees across 30+ countries.

Listing checked for remote eligibility · Posted Aug 26, 2026 · NiceApply →
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