Solutions Architect

NICE · IT

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Full TimePosted Aug 26, 2026

Source: Nice

AT A GLANCE
Eligibility
Not available
Category
IT
Salary
Not disclosed
Employment
Full Time
Experience
Senior
Posted
Aug 26, 2026

This role’s source listing does not include Hungary as an eligible location.

NICE is looking for a senior Solutions Architect to provide technical and business expertise for their CXone customer service platform while working remotely within the USA.

This role involves engaging customers in a consultative capacity to design configurations and ensure business outcomes for contact center solutions. The architect will manage client relationships, serve as a subject matter expert, and provide mentorship to internal support teams. Work is primarily performed via remote communication tools like WebEx, with travel for face-to-face meetings as needed.

Why You’ll Love This Role

USA location only
Full-time employment
Senior-level architecture role
Focus on CXone product suite
Consulting and customer-facing responsibility

What You’ll Bring

BS/BA in technical or business field
8+ Years of customer engagement and industry experience
1-3 Years of experience in Contact/Call Centers or Technical & Customer Support operations
3-5+ Years of experience with Quality Management/Analysis in a call center environment
Proficiency in Salesforce CRM platform
Ability to consult on technical and business needs for contact center implementations

What You’ll Get

Benefits not specified in the listing

About the Company

NICE is a global enterprise software company specializing in AI, cloud, and digital solutions for customer experience, financial crime prevention, and public safety. With over 8,500 employees across 30+ countries, they serve thousands of businesses, including many Fortune 100 corporations.

Listing checked for remote eligibility · Posted Aug 26, 2026 · NiceApply →
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