Principal Customer Success Manager - Pharma

H1 · Customer Support

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Full Time$145,000 – $160,000 USDPosted Sep 13, 2026

Source: Jobicy

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Specific countries

Limited to: USA — no hybrid days in this listing.

Not open from Hungary

This role’s source listing does not include Hungary as an eligible location.

Category
Customer Support
Employment type
Full Time
Experience level
Director
Job salary
$145,000 – $160,000 USD

How this role compares to the Customer Support market

Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

106 of 365 Customer Support roles publish a salary

This role pays 49% more than a typical remote Customer Support role.

This role$152,500 / year
Typical Customer Support role$102,625 / year

Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.

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Original employer: H1Source ATS: JobicyLast checked: Sep 15, 2026Job status: Active

H1 is hiring a remote-based Principal Customer Success Manager in the USA to lead strategic relationships with large-scale pharma and CRO clients.

This leadership position involves managing complex customer programs, driving platform adoption, and ensuring retention within the life sciences sector. The role requires an autonomous professional capable of influencing executive stakeholders and steering initiatives across cross-functional internal and external teams.

Why You’ll Love This Role

Remote from USA
Base salary $145,000–$160,000 USD
Director seniority
Focus on pharma and clinical data
Enterprise B2B SaaS leadership

What You’ll Bring

Experience in enterprise B2B SaaS customer-facing roles
Expertise in life sciences, medical affairs, or clinical domains
Proven success in executive stakeholder management
Ability to lead complex programs involving internal and external partners
Strong experience in managing high-ARR enterprise accounts

What You’ll Get

Benefits not specified in the listing

About the Company

H1 provides a healthcare data and AI platform designed to unlock medical insights and support clinical drug development. The company focuses on improving patient outcomes and fostering health equity by facilitating better access to global healthcare information.

Listing checked for remote eligibility · Posted Sep 13, 2026 · JobicyApply
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