Sr. Customer Success Manager - Pharma (Bilingual - Spanish & English Required)

H1 · Customer Support

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Available via EORFull TimePosted Sep 13, 2026

Source: Jobicy

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Specific countries

Limited to: UK — no hybrid days in this listing.

Available via Employer of Record

Available via an Employer of Record. Check the original listing for exact terms before applying.

Category
Customer Support
Employment type
Full Time
Experience level
Director

How this role compares to the Customer Support market

Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

105 of 361 Customer Support roles publish a salary

Typical Customer Support role$101,750 / year

Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.

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Original employer: H1Source ATS: JobicyJob status: Active

H1 is seeking a senior bilingual Customer Success Manager to handle strategic pharmaceutical accounts from the UK. The role requires fluency in Spanish and English and experience in enterprise B2B SaaS.

As a strategic advisor, you will own end-to-end relationships with large complex customers, focusing on product adoption, value realization, and account growth. This highly autonomous position involves leading executive business reviews, identifying expansion opportunities, and collaborating with internal teams to resolve client issues.

Why You’ll Love This Role

Remote role based in UK
Director level seniority
Bilingual Spanish and English requirement
Focus on pharmaceutical and life sciences sector
Enterprise SaaS account management

What You’ll Bring

Minimum five years of enterprise B2B SaaS customer success or client services experience
Fluency in both Spanish and English
Experience in pharmaceutical or life sciences industry
Proven ability to manage strategic relationships with large enterprise accounts
Capability to work flexible hours to support a European book of business

What You’ll Get

Benefits not specified in the listing

About the Company

H1 is a data and AI technology company focused on providing healthcare information and insights to optimize doctor-patient interactions globally. Their platform supports medical and commercial product lines to accelerate drug development and promote health equity.

Listing checked for remote eligibility · Posted Sep 13, 2026 · JobicyApply
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