Customer Support Specialist III
Wrapbook · Customer Support
Source: Jobicy
This role’s source listing does not include Hungary as an eligible location.
Wrapbook is seeking a Senior Customer Support Specialist to manage complex payroll support cases for production teams across the USA and Canada.
As a Customer Support Specialist III, you will act as the primary point of contact for crew members and clients, handling inquiries through email, chat, and phone. You will be responsible for technical troubleshooting, managing case backlogs, and collaborating with Payroll Ops and Engineering teams to ensure compliant, timely compensation for users.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Wrapbook provides a unified platform for production payroll and accounting designed to simplify onboarding, time tracking, and payments for cast and crew. The company is backed by major investors like Andreessen Horowitz and serves a wide range of production companies.