Manager - Customer Success
Cordance · Customer Support
Source: Jobicy
Limited to: USA — no hybrid days in this listing.
This role’s source listing does not include Hungary as an eligible location.
How this role compares to the Customer Support market
Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.
98 of 334 Customer Support roles publish a salary
Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.
25% of these roles
Cordance is seeking an experienced Customer Success Manager to lead and develop a high-performing B2B SaaS support team. This is a 100% remote role based in the USA focusing on team-level retention, expansion, and commercial performance.
As a hands-on leader, you will be responsible for coaching team members, managing renewal pipelines, and driving proactive risk mitigation across a diverse portfolio of B2B SaaS companies. The position requires a strategic thinker capable of implementing scalable CS playbooks and ensuring consistent reporting while acting as the primary escalation point for critical account situations.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Cordance is a specialized operator and investor focused on accelerating the growth of vertically focused B2B SaaS companies. They partner with founders to scale businesses through long-term tactical and financial guidance.