Senior Technical Account Manager

NICE · Customer Support

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Full TimePosted Aug 26, 2026

Source: Nice

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Senior
Posted
Aug 26, 2026

This role’s source listing does not include Hungary as an eligible location.

The Senior Technical Account Manager acts as a strategic advisor for enterprise customers to drive solution adoption and long-term business value. This is a fully remote role based in the USA.

In this senior-level position, you will lead executive relationships, manage complex technical escalations, and coordinate cross-functional teams across Sales, Support, and Engineering. The role focuses on aligning customer business objectives with NICE software capabilities to ensure retention and growth. You will serve as the primary advocate for your enterprise portfolio, combining deep technical knowledge with strategic account leadership.

Why You’ll Love This Role

USA location only
Seniority level role
Enterprise customer focus
10+ Years experience requirement

What You’ll Bring

Bachelor's degree in Business or Technology or equivalent experience
10+ Years of experience in Customer Success or Technical Account Management
Experience managing enterprise customer relationships in complex technology environments
Proven ability to build executive-level relationships and influence stakeholders
Experience leading customer escalations and risk management
Strong understanding of enterprise software and cloud technologies

What You’ll Get

Benefits not specified in the listing

About the Company

NICE is a global leader in AI-driven software solutions for customer experience, financial crime prevention, and public safety. With over 8,500 employees, the company serves 25,000+ businesses and monitors millions of daily customer interactions worldwide.

Listing checked for remote eligibility · Posted Aug 26, 2026 · NiceApply →
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