Senior Renewals Operations Manager, Customer Success
Veeam Software · Operations
Source: Jobicy
This role’s source listing does not include Hungary as an eligible location.
Veeam is seeking a Senior Renewals Operations Manager to optimize the global customer success operating model and drive data-driven retention strategies. The role is 100% remote within the USA.
As a strategic operational partner to the VP of Customer Success, the successful candidate will own the end-to-end CSM experience and drive process excellence across global regions. You will leverage data, analytics, and AI to identify churn risks and expansion opportunities while aligning cross-functional teams including Sales, Support, and Professional Services. This is a high-impact individual contributor position focused on defining KPIs and reducing operational friction.
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About the Company
Veeam is a global leader in data resilience and security posture management, helping organizations ensure their data and AI assets are secured and understood. Headquartered in Seattle with a presence in over 30 countries, the company serves over 550,000 customers worldwide.