Lead Business Consultant, VRS, CX

NICE · Operations

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Full TimePosted Aug 26, 2026

Source: Nice

AT A GLANCE
Eligibility
Not available
Category
Operations
Salary
Not disclosed
Employment
Full Time
Experience
Lead
Posted
Aug 26, 2026

This role’s source listing does not include Hungary as an eligible location.

The Lead Business Consultant will drive ROI and adoption of NICE solutions through strategic advisory engagements across the USA. This is a fully remote role focused on business case development and cross-functional leadership.

This role within the Value Realization Services organization involves direct consulting delivery related to Quality Management and Analytics. The consultant will act as a trusted advisor to senior stakeholders, managing complex project plans and securing stakeholder buy-in to ensure successful business process transformations.

Why You’ll Love This Role

Remote location: USA
Seniority: Lead role
Focus: Value Realization Services
Industry: CX and CCaaS transformation
Global market leader context

What You’ll Bring

8+ Years of experience in CX strategy or contact center transformation
Proven success leading consulting engagements delivering measurable business value
Strong understanding of CCaaS, analytics, and quality management
Familiarity with interaction or speech/text analytic platforms
Advanced ability to create and deliver executive-level strategic presentations
Proficient in performing financial and ROI analysis for domain-specific projects

What You’ll Get

Benefits not specified in the listing

About the Company

NICE is a global software leader specializing in AI, cloud, and digital solutions for customer experience and public safety. The company serves over 25,000 businesses worldwide, including a significant portion of the Fortune 100.

Listing checked for remote eligibility · Posted Aug 26, 2026 · NiceApply →
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