Technical Support Engineer I - Mexico

Samsara · Customer Support

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Full TimePosted Aug 28, 2026

Source: Samsara

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Junior
Posted
Aug 28, 2026

This role’s source listing does not include Hungary as an eligible location.

Samsara is hiring a Technical Support Engineer to provide Tier 2 hardware and software support to customers in Mexico. This role is fully remote for residents of Mexico.

As a Technical Support Engineer, you will resolve complex customer issues, maintain knowledge base documentation, and collaborate with product and engineering teams. You will act as a product expert for Samsara's IoT solutions while helping to improve support processes through AI tools and cross-functional feedback.

Why You’ll Love This Role

Remote location: Mexico
Industry: Connected Operations Cloud
Focus: Tier 2 support
Seniority: Junior/Mid
Compensation includes base, bonus, and equity

What You’ll Bring

B.S. in Computer Science, Engineering or technical field
1-3 Years of experience in support or engineering
Bilingual proficiency in English and Spanish
Experience with hardware and software troubleshooting
Proficiency in Zendesk or Salesforce
Strong written and verbal communication skills

What You’ll Get

Professional development stipend
Comprehensive health plans
Parental leave plans
Flexible remote working model

About the Company

Samsara is a leader in the Connected Operations Cloud, helping physical operations industries utilize IoT data for safety and efficiency. The company is a publicly traded organization focusing on digital transformation for sectors like transportation, manufacturing, and construction.

Listing checked for remote eligibility · Posted Aug 28, 2026 · SamsaraApply →
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