Advanced Associate, Customer Service (Program Lead)
Pearson · Customer Support
Source: Jobicy
This role’s source listing does not include Hungary as an eligible location.
This remote, full-time Advanced Associate (Program Lead) role at Pearson supports certification testing through escalation management, technical support, and cross-functional communication within the USA.
In this position, you will act as a critical liaison between the Customer Contact Center, program teams, and internal departments to ensure service consistency. You will be responsible for handling escalations, maintaining detailed documentation, and identifying service trends to support the Evaluation Systems group. The role requires a professional who can work independently while fostering strong collaborative relationships across the organization.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Pearson is a global learning company that provides diverse educational solutions, including teacher licensure testing and performance assessment services. The company is publicly traded on the London and New York stock exchanges and is dedicated to helping individuals realize their potential through learning.