Advanced Associate, Customer Service (Floor Coach)
Pearson · Customer Support
Source: Jobicy
This role’s source listing does not include Hungary as an eligible location.
Pearson is hiring a full-time, remote Advanced Associate (Floor Coach) in the USA to support teacher certification testing through escalations and customer support.
As an Advanced Associate, you will act as a primary escalation point for inquiries from candidates and educator preparation programs within the Evaluation Systems group. You will handle a high volume of inbound calls and emails, requiring independent problem-solving, real-time troubleshooting, and meticulous case management documentation while adhering to established organizational policies.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Pearson is a global learning company that provides diverse educational products and services, including teacher licensure testing and assessment solutions. The company operates globally and is publicly traded on both the London and New York stock exchanges.