Technical Customer Support Specialist

Nestmed · Customer Support

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Full TimeCAD $80,000 - $90,000Posted Aug 12, 2026

Source: Nestmed

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
CAD $80,000 - $90,000
Employment
Full Time
Experience
Mid
Posted
Aug 12, 2026

This role’s source listing does not include Hungary as an eligible location.

Nestmed is hiring a Technical Customer Support Specialist for a remote role based in Canada, working a Friday to Tuesday schedule during PST hours.

In this role, you will act as the first point of contact for clinicians and home health agencies using Nestmed's AI platform. You will handle operational troubleshooting, perform high-volume ticket triage via Zendesk, and document technical issues for engineering escalation to improve product workflows.

Why You’ll Love This Role

Remote role based in Canada
Salary range CAD $80,000 - $90,000
PST working hours required
Focus on healthtech infrastructure
Friday to Tuesday schedule

What You’ll Bring

3+ Years of experience in technical customer support or client-facing roles
Demonstrated ability to troubleshoot and diagnose technical issues
Familiarity with healthtech or healthcare SaaS environments
Exceptional communication skills for translating technical issues for non-technical users
Experience managing high-volume support queues via platforms like Zendesk

What You’ll Get

Benefits not specified in the listing

About the Company

Nestmed is an AI-powered healthtech company focused on fixing healthcare documentation. The company is backed by prominent investors and currently supports tens of thousands of clinicians across major US home health agencies.

Listing checked for remote eligibility · Posted Aug 12, 2026 · NestmedApply →
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