Support Engineering Manager
Primer.io · Customer Support
Source: Arbeitnow
No hybrid days in this listing.
Checked for remote eligibility. This role is open to applicants based in Hungary.
How this role compares to the Customer Support market
Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.
103 of 337 Customer Support roles publish a salary
Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.
27% of these roles
Primer.io is looking for a Support Engineering Manager to lead their distributed 24/7 Product Support team globally. This remote-first role focuses on technical leadership, incident management, and operational excellence.
As a Support Engineering Manager, you will co-own KPIs and processes while managing a team of Support Engineers across Asia, Europe, and the Americas. The role requires a hands-on approach to technical troubleshooting, API debugging, and incident response while partnering closely with Product and Engineering leadership to drive roadmap improvements. You will foster a low-ego, high-trust environment while maintaining strict consistency in support quality and team performance.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Primer is a unified infrastructure platform for global payments, designed to provide finance and payments teams with increased control and visibility. The company is backed by major investors including Accel, Balderton, and ICONIQ, and focuses on building the underlying payments layer for high-growth enterprises.