Technical Platform Expert, Support, EMEA

Ironclad · Customer Support

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Available via EORFull TimePosted Sep 13, 2026

Source: Arbeitnow

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Category
Customer Support
Employment type
Full Time
Experience level
Mid

How this role compares to the Customer Support market

Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

106 of 365 Customer Support roles publish a salary

Typical Customer Support role$102,625 / year

Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.

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Original employer: IroncladSource ATS: ArbeitnowJob status: Active

Ironclad is hiring a Technical Platform Expert for the EMEA region to provide consultative guidance and technical support for their AI-driven contracting platform.

As a Technical Platform Expert, you will bridge the gap between Customer Success and deep technical support by helping clients optimize their Ironclad configurations. You will collaborate closely with Engineering and Product teams to resolve complex issues and translate AI-powered workflow capabilities into actionable insights for customers.

Why You’ll Love This Role

EMEA-based remote role
Focus on B2B SaaS and AI integration
Mid-level technical support position
Professional development and AI-tool usage
Comprehensive UK-specific benefit package

What You’ll Bring

3+ Years of experience in a customer-facing, product-oriented role at a B2B SaaS company
Strong technical aptitude with ability to troubleshoot complex product issues
Familiarity with generative AI concepts, LLMs, and prompt engineering
Excellent written and verbal communication skills
Experience with Salesforce Service Cloud, Zendesk, or similar customer support platforms
Experience collaborating cross-functionally with Product, Engineering, and Sales teams

What You’ll Get

Private Medical and Dental insurance
Life assurance and Income Protection
Generous leave policies including parental and medical leave
Family-forming support through Maven
Monthly stipends for wellbeing and phone use
Pension contribution scheme

About the Company

Ironclad is a leading AI-powered contract lifecycle management platform that helps organizations automate their agreement processes. The company is recognized for its innovation in the legal tech sector and is backed by prominent venture capital firms including Sequoia and Accel.

Listing checked for remote eligibility · Posted Sep 13, 2026 · ArbeitnowApply →
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