Senior Customer Success Manager, Puerto Rico

Axon · Customer Support

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Full TimePosted Aug 19, 2026

Source: Axon

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Senior
Posted
Aug 19, 2026

This role’s source listing does not include Hungary as an eligible location.

The Senior Customer Success Manager will manage strategic partnerships with enterprise clients in Puerto Rico, requiring 25-35% travel.

This role acts as a primary contact for key customers to drive product adoption, manage onboarding, and facilitate executive business reviews. You will collaborate cross-functionally with Sales, Support, and Product teams to influence roadmaps based on customer needs while managing complex escalations and renewal strategies.

Why You’ll Love This Role

Location: Puerto Rico
25-35% Travel required
Enterprise-level customer focus
Bilingual proficiency required
Senior role

What You’ll Bring

Bachelor's degree or equivalent work experience
Fluent Spanish and English language proficiency
5+ Years of experience in a customer-facing role
3+ Years of experience working with Enterprise-level customers
Proven project management skills for tracking multiple customer requests and issues
Experience leading process improvements within large organizations

What You’ll Get

Benefits not specified in the listing

About the Company

Axon provides a suite of devices and cloud software solutions focused on public safety and justice. The company maintains a mission-driven culture dedicated to protecting life and improving community safety through technology.

Listing checked for remote eligibility · Posted Aug 19, 2026 · AxonApply →
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