Customer Support Specialist - Weekend
Mercury · Customer Support
Source: Mercury
This role’s source listing does not include Hungary as an eligible location.
Mercury is hiring a Customer Support Specialist for a weekend-inclusive, fixed 5-day shift, open to remote candidates across the United States. You will manage user inquiries, resolve product issues, and improve support infrastructure for their fintech platform.
As a member of the Customer Support team, you will address user needs across chat, email, and phone, ensuring a high-quality experience for startup clients. The role involves managing account requests, card disputes, and payments, while collaborating with engineering teams to squash bugs and optimize internal tools. Candidates should be comfortable working weekend hours and navigating the complexities of the U.S. financial system.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Mercury provides a comprehensive finance stack tailored for startups and small businesses. Since its 2019 launch, the company has grown to serve over 300,000 customers globally, operating as a fintech company in partnership with FDIC-insured member banks.