Customer Support Associate - APAC

Synthesia · Customer Support

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Full TimePosted Aug 14, 2026

Source: Jobicy

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Junior
Posted
Aug 14, 2026

This role’s source listing does not include Hungary as an eligible location.

Synthesia is hiring a Customer Support Associate based in the Philippines to provide 24/7 support via email, chat, and social media for their AI video platform.

In this role, you will act as the frontline support for customers, resolving inquiries and escalating complex issues to Tier 2 teams. You will manage customer data within CRM systems like Intercom and Salesforce while meeting performance KPIs such as CSAT and response times. The position requires flexibility to work rotating shifts, including weekends and holidays to support a global user base.

Why You’ll Love This Role

Role based in the Philippines
Junior level entry point
24/7 Global support coverage
High-growth AI video platform industry

What You’ll Bring

At least 1 year of experience in a technical support environment
High school diploma or equivalent
Proficiency in CRM systems like Intercom or Salesforce
Ability to work in a fast-paced environment
Flexibility to work shifts including weekends and holidays
Excellent verbal and written communication skills

What You’ll Get

Benefits not specified in the listing

About the Company

Synthesia is a leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017 and headquartered in London, the company specializes in AI-driven visual communication and enterprise skill development tools.

Listing checked for remote eligibility · Posted Aug 14, 2026 · JobicyApply →
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