Customer Retention Specialist (Pacific Time Hours)
Trupanion · Customer Support
Source: Jobicy
This role’s source listing does not include Hungary as an eligible location.
Trupanion is seeking a Customer Retention Specialist to manage inbound retention calls and emails remotely from the USA. The role requires full-time commitment, including weekend shifts and Pacific Time zone availability.
The specialist will engage with pet owners to explain the long-term value of insurance coverage, manage objections, and de-escalate sensitive interactions. Candidates must provide their own stable hard-wired internet connection and be available for mandatory Pacific Time training. The position is available across the USA, excluding specific states.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Trupanion is a North American medical insurance provider for cats and dogs. They focus on assisting pet owners with budgeting for veterinary care through a collaborative, pet-friendly work environment.