Supervisor, Contact Center
University of Miami · Customer Support
Source: Himalayas
This role’s source listing does not include Hungary as an eligible location.
The University of Miami is seeking a remote Contact Center Supervisor to manage patient access and registration agents across the UHealth System within the United States.
This role involves leading a team within the UHealth Connect department, focusing on service excellence, patient-centered care, and operational productivity metrics. The supervisor will oversee daily workflows, monitor performance indicators, facilitate training programs, and conduct formal performance reviews to maintain high departmental standards.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
The University of Miami Health System (UHealth) is South Florida's only university-based health system, providing patient care integrated with medical research and education. UHealth serves a diverse population across South Florida, Latin America, and the Caribbean with over 100 medical specialties.