Customer Success Manager – MENA (Arabic Speaking)

Brandwatch · Customer Support

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Full TimePosted Aug 13, 2026

Source: Brandwatch

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Mid
Posted
Aug 13, 2026

This role’s source listing does not include Hungary as an eligible location.

Brandwatch is looking for an Arabic-speaking Customer Success Manager based in the United Kingdom to manage account health and retention for clients in the MENA region. Candidates can apply directly through the Cision application portal.

The successful candidate will own the long-term retention of a diverse customer portfolio across brands and agencies. Key responsibilities include driving platform adoption, managing renewals, and executing strategic growth plans alongside Account Managers. Strong capabilities in social listening tools and SaaS customer success workflows are required.

Why You’ll Love This Role

Fully remote within the United Kingdom
Strong focus on the MENA region and Arabic-speaking clients
Requires 3+ years of SaaS customer success experience
Comprehensive UK benefits package including pension and dental

What You’ll Bring

3+ Years' experience in a Customer Success role, ideally within SaaS or a similar technology environment
Professional or native proficiency in the Arabic language
Prior experience working with clients in the MENA region
Strong understanding of social media platforms and social listening/monitoring tools
Current residency and authorization to work in the United Kingdom

What You’ll Get

Cision Group Personal Pension Scheme
Life Assurance
Healthcare cash plan
Dental Insurance
Gym Subsidy
Cycle to Work
Discounted Dining
Virtual GP
Employee Assistance Programme (EAP)
Eye Care Test
Cision Global Charitable Giving Program
BenefitHub (Retail discounts)

About the Company

Brandwatch is a premier consumer and media intelligence company under the parent organization Cision. They provide advanced tools for social media monitoring, engagement, and communication to over 75,000 global companies. Cision operates globally, empowering brands to gain deep insights and build authentic connections.

Listing checked for remote eligibility · Posted Aug 13, 2026 · BrandwatchApply →
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