Embedded AI Expert
Cresta · Customer Support
Source: Jobicy
This role’s source listing does not include Hungary as an eligible location.
Cresta is hiring a remote US-based Embedded AI Expert to manage customer programs, configure AI rules, and provide actionable insights via their conversation intelligence platform.
The Embedded AI Expert will work directly with clients to operationalize strategies using the Opera self-service product. Key responsibilities include configuring keyword/utterance rules, monitoring conversation trends and anomalies, and mentoring customer analyst teams to ensure maximum value from Cresta's SaaS platform.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Cresta is an AI company born from the Stanford AI Lab that provides a unified platform for conversational AI agents, human agent augmentation, and conversation intelligence. They have raised over $270 million from investors such as a16z and Sequoia, and their technology is used by major global enterprises to improve customer experience and contact center efficiency.