Support Engineer, U.S. Government Support

GitLab · IT

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Full TimePosted Aug 29, 2026

Source: GitLab

AT A GLANCE
Eligibility
Not available
Category
IT
Salary
Not disclosed
Employment
Full Time
Experience
Mid
Posted
Aug 29, 2026

This role’s source listing does not include Hungary as an eligible location.

GitLab is seeking a Support Engineer to provide technical assistance to US government agencies and public sector organizations in highly secure, air-gapped environments. The role is fully remote within the United States and requires US citizenship.

As a member of the Federal team, you will bridge the gap between Support and Engineering, troubleshooting complex GitLab deployments in regulated environments. You will engage with Linux internals, analyze system behavior, and contribute to the platform by creating merge requests and documentation. The position involves working closely with government partners to support mission-critical infrastructure under strict compliance constraints.

Why You’ll Love This Role

Remote location in the United States
Focus on US government and public sector support
High-stakes work with air-gapped and classified environments
Collaborative environment using AI as a productivity multiplier
Stable engineering-support hybrid role

What You’ll Bring

United States citizenship due to government security requirements
Experience managing customer-facing support cases throughout the full lifecycle
Strong Linux systems administration knowledge for troubleshooting complex environments
Practical experience with Git and CI/CD workflows
Proficiency in scripting languages like Ruby or Bash and MVC frameworks
Understanding of information security and compliance concepts like DISA STIG and SELinux

What You’ll Get

Benefits not specified in the listing

About the Company

GitLab is an intelligent orchestration platform for DevSecOps used by over 50% of the Fortune 100. The company operates on values of transparency and collaboration, building tools that enable organizations to accelerate software development and secure their supply chains.

Listing checked for remote eligibility · Posted Aug 29, 2026 · GitLabApply →
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