English Quality Specialist
Foundever · Customer Support
Source: Himalayas
Portugal; UTC/GMT (or UTC+1) — no hybrid days in this listing.
This role’s source listing does not include Hungary as an eligible location.
How this role compares to the Customer Support market
Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.
88 of 299 Customer Support roles publish a salary
Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.
24% of these roles
A full-time Quality Specialist role based in Portugal, focusing on monitoring CSR performance and AI-driven customer interactions.
Foundever is seeking an English Quality Specialist to ensure service excellence by evaluating calls and AI-based interactions. The role involves acting as a quality reference, reporting on performance metrics, and collaborating with supervisors to implement procedural improvements. Candidates must possess strong analytical skills and be authorized to work in Portugal.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Foundever is a global customer experience provider that offers business process outsourcing services. They focus on delivering AI-enabled customer support and managed service solutions for various industries.