Lead International Trading Support Analyst, Front Office

Ridgeline · Customer Support

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Full Time$119,500 - $149,000Posted Aug 21, 2026

Source: ridgeline

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
$119,500 - $149,000
Employment
Full Time
Experience
Lead
Posted
Aug 21, 2026

This role’s source listing does not include Hungary as an eligible location.

Ridgeline is hiring a Lead International Trading Support Analyst to manage front-office support and client escalations for international markets. This is a fully remote position available to candidates located in the USA who can commit to the required Sunday-Thursday evening schedule.

In this role, you will act as a subject matter expert for Ridgeline's investment management platform, working directly with Portfolio Managers and traders to resolve technical issues and data integrations. The position requires a deep understanding of financial industry file formats and the ability to partner with global engineering teams to ensure operational continuity across APAC and EMEA time zones.

Why You’ll Love This Role

Remote within USA
Salary $119,500 - $149,000
Lead seniority
FinTech SaaS focus
Extensive benefits package

What You’ll Bring

Bachelor’s degree in Business, Computer Science, or related field
8+ Years of experience in FinTech customer support roles
Hands-on experience with financial industry file formats like DTCC, CTM, FIX, and SWIFT
Proven experience with portfolio management or reconciliation systems
Ability to work the mandatory Sunday–Thursday evening schedule as listed

What You’ll Get

Company Stock Plan
Unlimited vacation
Educational and wellness reimbursements
$0 Cost employee insurance plans

About the Company

Ridgeline is a front-to-back system of record for investment managers, founded by the creators of PeopleSoft and Workday. The company focuses on modernizing investment technology through a single, real-time data set and embedded AI.

Listing checked for remote eligibility · Posted Aug 21, 2026 · ridgelineApply
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