Customer Advocacy Associate II
Affirm · Customer Support
Source: Affirm
This role’s source listing does not include Hungary as an eligible location.
Join the Affirm Customer Advocacy and Retention team as an Associate II to resolve complex customer complaints in a remote US-based role.
As a Customer Advocacy Associate II, you will investigate and resolve high-level escalations from executive, partner, and internal sources. Your role involves collaborating cross-functionally to identify root causes of customer issues, improve operational procedures, and act as the voice of the customer to drive company-wide improvements.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Affirm is a financial technology company that offers flexible buy-now-pay-later payment solutions. They prioritize transparency, honest service, and operational excellence in the consumer credit space.