Associate VP, Customer Success - Americas

Semperis · Customer Support

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Full TimePosted Sep 12, 2026

Source: Jobicy

RemoteJobSearch Check
Specific region

Limited to: LATAM — no hybrid days in this listing.

Not open from Hungary

This role’s source listing does not include Hungary as an eligible location.

Category
Customer Support
Employment type
Full Time
Experience level
Director

How this role compares to the Customer Support market

Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

103 of 337 Customer Support roles publish a salary

Typical Customer Support role$101,750 / year

Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.

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Original employer: SemperisSource ATS: JobicyJob status: Active

Semperis is hiring an Associate VP to lead their Americas Customer Success organization, overseeing regional retention, adoption, and high-performing management teams across the Americas.

The Associate VP will scale a post-sale operating model by managing leaders rather than individual accounts. This role demands deep expertise in cybersecurity B2B SaaS to drive GRR/NRR and bridge technical product adoption with executive business outcomes.

Why You’ll Love This Role

Remote from USA, Canada, LATAM
Senior leadership position
Focus on cybersecurity SaaS
Regional Americas scope
8+ Years experience required

What You’ll Bring

8+ Years in Customer Success, Technical Account Management, or post-sale leadership roles
Meaningful experience in cybersecurity or infrastructure software
3+ Years leading other leaders in a high-growth B2B SaaS environment
Demonstrated ability to drive GRR, NRR, and renewal readiness
Credibility in engaging with CISO, CIO, and IAM leadership stakeholders

What You’ll Get

Benefits not specified in the listing

About the Company

Semperis is a rapidly growing cybersecurity company specializing in identity-driven security solutions. They are recognized for their work culture, including multiple Inc. Best Workplace awards.

Listing checked for remote eligibility · Posted Sep 12, 2026 · JobicyApply
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