Enterprise Support Specialist
Branch · Customer Support
Source: Jobicy
This role’s source listing does not include Hungary as an eligible location.
Branch is hiring a remote Enterprise Support Specialist based in the USA to manage technical B2B customer support and integration troubleshooting.
The role involves investigating and resolving complex technical issues for enterprise clients while collaborating with Engineering, Risk, and Account Management teams. You will utilize Zendesk and other configuration tools to handle support requests, including phone support and callbacks, while identifying opportunities to improve operational efficiency and product quality.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Branch is a fintech company focused on empowering workers with financial freedom by accelerating payments and offering transparent, inclusive financial services. The company emphasizes innovation, employee voice, and cross-functional collaboration to deliver impactful financial products.