Senior AI Project Manager, CX

NICE · Product

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Full TimePosted Sep 11, 2026

Source: Nice

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Specific countries

Limited to: USA — no hybrid days in this listing.

Not open from Hungary

This role’s source listing does not include Hungary as an eligible location.

Category
Product
Employment type
Full Time
Experience level
Senior

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Typical Product role$187,200 / year

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Original employer: NICESource ATS: NiceJob status: Active

NICE is hiring a Senior AI Project Manager to lead customer-facing GenAI and software delivery projects for their CX division, fully remote within the USA.

As a Senior AI Project Manager, you will manage software and AI delivery from initiation through closure, coordinating cross-functional teams and ensuring alignment with customer expectations. The role involves tracking AI-specific risks, such as data readiness and model performance, while contributing to PMO best practices within a leading global SaaS organization.

Why You’ll Love This Role

USA-based remote
Senior-level AI project management
Focus on Generative AI and software delivery
Global enterprise company
Focus on customer-facing projects

What You’ll Bring

5+ Years managing customer-facing software or SaaS delivery projects
Experience delivering projects across Agile, Waterfall, or hybrid methodologies
Effective communication, organization, and stakeholder-engagement skills
Proficiency with project management tools such as MS Project, Salesforce, Rocketlane, or Power BI
Ability to partner with technical teams to understand model performance and output quality considerations

What You’ll Get

Benefits not specified in the listing

About the Company

NICE Ltd. (NASDAQ: NICE) is a global software leader providing solutions for customer experience and financial crime prevention to over 25,000 businesses. The company employs over 8,500 people across more than 30 countries and is recognized as an innovation powerhouse in AI and cloud technology.

Listing checked for remote eligibility · Posted Sep 11, 2026 · NiceApply
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