SMB Customer Success Manager - Americas
Ashby · Customer Support
Source: Ashby
Limited to: United States and Canada — no hybrid days in this listing.
This role’s source listing does not include Hungary as an eligible location.
How this role compares to the Customer Support market
Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.
94 of 326 Customer Support roles publish a salary
Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.
23% of these roles
Ashby is hiring an SMB Customer Success Manager in the US or Canada to manage onboarding and support for early-stage customers. This is a fully remote role focused on programmatic success, documentation, and project-based customer engagement.
As a member of the SMB Customer Success team, you will serve as the primary point of contact for a portfolio of early-stage organizations, helping them master hiring workflows through programmatic support. You will be responsible for developing scalable onboarding resources and leading operational projects, such as building in-app experiences and webinar series, to ensure client retention and success.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Ashby is a recruiting platform designed to help organizations build hiring excellence through specialized software. The company supports a diverse range of customers, from early-stage startups to growing enterprises, with a team distributed across the US, Canada, and EMEA.