Customer Success Manager II, SMB Account Strategy
Toast · Customer Support
Source: Toast
This role’s source listing does not include Hungary as an eligible location.
Toast is hiring a Customer Success Manager II to manage account strategy and retention for SMB customers in a fully remote US-based role.
As an Account Strategy CSM II, you will manage high-volume customer interactions via phone and chat, focusing on retention and value demonstration. This role requires navigating complex contract and pricing negotiations while collaborating with cross-functional teams like Sales and Product to ensure customer success.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Toast provides an all-in-one technology platform designed to help restaurants and local businesses optimize operations, increase sales, and improve customer engagement. The company is committed to fostering a culture of continuous learning and innovation across all its departments.