Head of Customer Experience
Roofr · Customer Support
Source: Jobicy
This role’s source listing does not include Hungary as an eligible location.
Roofr is hiring a Head of Customer Experience to lead post-sale strategy, support, and retention for its B2B SaaS CRM, based remotely in Canada.
Reporting to the COO, this leadership role will define a digital-first customer strategy, integrating AI and automation across the customer lifecycle to drive adoption and retention. The successful candidate will build a unified organization by overseeing Support, Onboarding, and Success functions within a high-growth SaaS startup environment.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Roofr provides a B2B SaaS CRM platform that integrates tools like aerial measurements, digital proposals, and payment processing for businesses. The company focuses on product-led growth and scaling its infrastructure to serve SMB customers efficiently.