Manager, Product Support
Fieldguide · Customer Support
Source: Fieldguide
No hybrid days in this listing.
Checked for remote eligibility. This role is open to applicants based in Hungary.
How this role compares to the Customer Support market
Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.
106 of 365 Customer Support roles publish a salary
Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.
24% of these roles
Fieldguide is seeking a Product Support Manager to scale their team and implement a 24-hour follow-the-sun coverage model while working 10am-7pm ET.
As a Manager for Product Support, you will lead a distributed team, establish formal quality assurance processes, and improve ticket escalation workflows to engineering. This role is pivotal in transitioning the company from 12-hour weekday support to a full 24/5 coverage model through strategic hiring and operational design.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Fieldguide builds AI-powered software for audit and assurance practitioners to enhance trust in global commerce. Based in San Francisco, the company is remote-first and backed by over $125M in venture funding from top-tier investors.