Head of Customer Support

Celigo · Customer Support

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Full Time$175,000 - $210,000 per yearPosted Sep 14, 2026

Source: caliogo

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Specific countries

Limited to: US — no hybrid days in this listing.

Not open from Hungary

This role’s source listing does not include Hungary as an eligible location.

Category
Customer Support
Employment type
Full Time
Experience level
Head
Job salary
$175,000 - $210,000 per year

How this role compares to the Customer Support market

Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

105 of 361 Customer Support roles publish a salary

This role pays 89% more than a typical remote Customer Support role.

This role$192,500 / year
Typical Customer Support role$101,750 / year

Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.

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Original employer: CeligoSource ATS: caliogoJob status: Active

Celigo is seeking a Head of Customer Support to manage a global team and implement AI-driven support strategies, open to candidates based in the US.

The Head of Customer Support will lead the strategy for a high-performing global team, focusing on AI-assisted workflows, self-service knowledge base improvements, and driving platform adoption. You will partner with Product, Engineering, and Sales leadership to reduce churn and improve customer time-to-value, while managing budgets and organizational metrics.

Why You’ll Love This Role

Location: US only
Salary range: $175,000 - $210,000
Seniority: Head of Customer Support
Role focus: AI-driven support operations
Fully remote-first culture

What You’ll Bring

10+ Years building and leading technical support teams
5+ Years in a SaaS organization improving customer adoption
Proven experience implementing AI in a support environment
Experience managing offshore and internationally distributed teams
Proficiency with Zendesk, Snowflake, and AI platforms like Claude or OpenAI
Proven track record building self-service knowledge programs

What You’ll Get

Three weeks of vacation
Wellness days and holidays
Parental leave
Monthly tech stipend
Competitive compensation and benefits

About the Company

Celigo is a modern Integration and Automation Platform (iPaaS) that simplifies how companies connect, automate, and optimize their business processes. The company is recognized as a leader in the iPaaS space, leveraging AI to help organizations unify workflows and improve operational efficiency.

Listing checked for remote eligibility · Posted Sep 14, 2026 · caliogoApply
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