Bilingual Product Support Analyst (Canadian French)
D2L · Customer Support
Source: Jobicy
This role’s source listing does not include Hungary as an eligible location.
D2L is hiring a bilingual Product Support Analyst for a fully remote role based in Canada, focusing on troubleshooting complex technical issues for enterprise and education clients.
In this role, you will act as an escalation point for technical support cases, conducting deep-dive investigations into product defects and configuration issues. You will collaborate with internal technical teams and interact with administrators across K-12 and higher education sectors. The position requires a rotational shift pattern aligned to Eastern Time and demands high proficiency in SQL and modern web authentication standards.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
D2L is a cloud-based education technology company that provides learning management systems and solutions for K-12, higher education, and corporate environments. Founded 25 years ago, the company focuses on modernizing teaching and learning models to improve educational outcomes globally.