Technical Support Advisor

Ada · Customer Support

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Full TimePosted Aug 27, 2026

Source: Jobicy

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Mid
Posted
Aug 27, 2026

This role’s source listing does not include Hungary as an eligible location.

Ada is seeking a Technical Support Advisor to diagnose and resolve complex client issues for its AI customer-service platform, fully remote within the UK.

As a Technical Support Advisor, you will play a critical role in maintaining platform reliability by triaging, troubleshooting, and escalating technical issues. You will act as a bridge between clients and engineering teams, translating complex technical problems into structured bug reports and feature requirements while ensuring service level agreements are met.

Why You’ll Love This Role

Remote from UK
Full-time contract
Technical support focus
AI customer-service platform
Mid-level seniority

What You’ll Bring

Experience using Postman or cURL
Experience supporting web applications using Jira, Zendesk, and Salesforce
Working knowledge of Application Programming Interfaces
Strong backlog management skills
Analytical and methodical approach to technical troubleshooting
Ability to explain complex technical concepts to non-technical audiences

What You’ll Get

Benefits not specified in the listing

About the Company

Ada is a Canadian AI customer-service automation platform founded in 2016. The company provides enterprise solutions to help brands deliver personalized, automated customer experiences at scale.

Listing checked for remote eligibility · Posted Aug 27, 2026 · JobicyApply →
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