Customer Success Manager - DevOps

Sonatype · Customer Support

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Full TimePosted Aug 27, 2026

Source: Jobicy

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Senior
Posted
Aug 27, 2026

This role’s source listing does not include Hungary as an eligible location.

Sonatype is seeking a senior, UK-based Customer Success Manager to manage a B2B SaaS portfolio with a focus on DevOps and software supply chain security.

This role involves driving customer onboarding, adoption, and value realization through a scaled, proactive engagement model. The successful candidate will leverage data telemetry and Generative AI to prioritize outreach, mitigate churn risks, and identify expansion opportunities in close coordination with technical and sales teams.

Why You’ll Love This Role

Remote from UK
Seniority level
Focus on DevOps and security
Data-driven customer engagement model
Portfolio-based role

What You’ll Bring

Proven experience in B2B SaaS Customer Success
Technical background in DevOps and CI/CD pipelines
Knowledge of software supply chain security and open-source governance
Ability to manage a portfolio using data-driven prioritization
Expertise in stakeholder management and cross-functional collaboration
Experience in using Generative AI tools to enhance operational efficiency

What You’ll Get

Benefits not specified in the listing

About the Company

Sonatype provides end-to-end software supply chain security solutions, including the Nexus Repository and Maven Central. They serve over 2,000 organizations, helping developers build secure, quality software at scale by mitigating risks in open-source dependencies.

Listing checked for remote eligibility · Posted Aug 27, 2026 · JobicyApply →
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