Canada- Sr Solutions Analyst (Care Services)

PointClickCare · Customer Support

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Full Time$60,000 - $70,000 a yearPosted Aug 16, 2026

Source: PointClickCare

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
$60,000 - $70,000 a year
Employment
Full Time
Experience
Senior
Posted
Aug 16, 2026

This role’s source listing does not include Hungary as an eligible location.

PointClickCare is hiring a Senior Solutions Analyst to provide technical support for senior care services remotely within Canada.

As a Senior Solutions Analyst, you will act as a first point of contact for technology-related support cases, manage client relationships, and maintain knowledge articles. This role requires leveraging AI tools in daily workflows and the ability to work shifts between 8am and 8pm. While the position is remote, candidates must be available for occasional in-person meetings at company offices.

Why You’ll Love This Role

Remote role based in Canada
Salary range 60,000 - 70,000 CAD
Performance based bonus included
Requires travel to Mississauga or Salt Lake City for occasional events
Full-time position

What You’ll Bring

Experience in a technical support position
Sound understanding of API and service technologies and functions
Ability to handle clients professionally and with a high level of confidence
Ability to work on concurrent tasks while effectively organizing and prioritizing work
Expertise in Care Delivery for Senior Living Facilities

What You’ll Get

Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental and Caregiver Leaves
Fertility and Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition

About the Company

PointClickCare is a leading health tech company that provides cloud-based software for long-term and post-acute care providers. Serving over 30,000 provider organizations, the company focuses on using data and AI to improve healthcare outcomes.

Listing checked for remote eligibility · Posted Aug 16, 2026 · PointClickCareApply →
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