Customer service manager (UK)
ParcelHero · Customer Support
Forrás: Jobicy
This role’s source listing does not include Hungary as an eligible location.
ParcelHero is seeking a Customer Service Manager to lead a remote team of 50+ staff from the UK. The role focuses on driving service quality and process improvement during international expansion.
In this role, you will oversee team leaders and a large remote support staff in a high-pressure, fast-paced environment. Your focus will be on managing key service metrics, such as NPS, and ensuring cross-departmental collaboration between customer support, QA, and experience teams to scale service for enterprise and SaaS solutions.
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A cégről
ParcelHero is a UK-based parcel delivery price comparison site that has grown into a technology-focused business. The company currently employs 120 remote staff globally and is expanding its services into international markets and SaaS solutions.