Customer service manager (PT)

ParcelHero · Customer Support

Jelentkezés →

Part TimeKözzétéve: 2026. aug. 10.

Forrás: Jobicy

RÖVIDEN

Honnan végezhető

Nem elérhető

Kategória

Customer Support

Fizetés

Nincs megadva

Foglalkoztatás

Part Time

Tapasztalat

Mid

Közzétéve

2026. aug. 10.

This role’s source listing does not include Hungary as an eligible location.

ParcelHero is seeking an experienced Customer Service Manager to lead a 50-strong remote team based in Portugal. The role focuses on optimizing customer journeys and service quality during international expansion.

As a remote-first company, ParcelHero is scaling its operations and looking for a part-time leader to manage team leaders and a large customer service department. The successful candidate will collaborate across departments, including Customer Experience and QA, to drive performance metrics and improve service as the company shifts towards enterprise customers.

Miért fogod szeretni ezt a pozíciót

Remote from Portugal

Part-time role

10+ Years experience required

Global expansion focus

Leading a 50-strong remote team

Amit hozol magaddal

Over 10 years of customer service experience

Proven track record of managing remote teams

Strong ability to drive service quality and customer experience

Experience in managing large remote teams across different time zones

Ability to thrive in a fast-paced and high-pressure environment

Strong analytical skills for driving NPS and customer satisfaction metrics

Erre számíthatsz

Benefits not specified in the listing

A cégről

ParcelHero is a UK-based parcel delivery price comparison site serving both consumers and businesses. The company is currently expanding internationally and has developed a proprietary Transport Management Solution (TMS) platform.

Ellenőrzött távmunkás állás · Közzétéve: 2026. aug. 10. · JobicyJelentkezés →