Customer service manager (PP)

ParcelHero · Customer Support

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Full TimeKözzétéve: 2026. aug. 10.

Forrás: Jobicy

RÖVIDEN

Honnan végezhető

Nem elérhető

Kategória

Customer Support

Fizetés

Nincs megadva

Foglalkoztatás

Full Time

Tapasztalat

Mid

Közzétéve

2026. aug. 10.

This role’s source listing does not include Hungary as an eligible location.

ParcelHero is seeking an experienced Customer Service Manager to lead a 50-strong remote team based in the Philippines.

The role involves overseeing team leaders, driving service quality, and optimizing cross-departmental collaboration within a fast-paced, scaling global logistics company. Candidates are expected to manage performance metrics and evolve service strategies as the company expands its SaaS offerings for enterprise clients.

Miért fogod szeretni ezt a pozíciót

Remote from Philippines

Midweight seniority

Global parcel delivery/SaaS focus

High-pressure environment

10+ Years of experience required

Amit hozol magaddal

10+ Years of customer service experience

7+ Years in management

Experience managing remote teams

Proven ability to drive performance metrics such as NPS and CSAT

Ability to work across multiple time zones

Experience with process improvement in high-pressure environments

Erre számíthatsz

Benefits not specified in the listing

A cégről

ParcelHero is a UK-based parcel delivery price comparison site that has expanded into the US and Europe. The company operates a remote-first model with a global workforce and recently launched a transport management solution for business and enterprise customers.

Ellenőrzött távmunkás állás · Közzétéve: 2026. aug. 10. · JobicyJelentkezés →