Customer Success Engineer (Scaled)
Deepgram · Customer Support
Source: Jobicy
This role’s source listing does not include Hungary as an eligible location.
Deepgram is seeking a remote Customer Success Engineer in the USA to manage a large portfolio of customers using a scaled, one-to-many digital model. The role requires strong API fluency, systems building, and an AI-first approach.
In this role, you will lead adoption and retention initiatives through automated customer journeys, technical enablement assets, and data-driven outreach. You will bridge the gap between complex technical troubleshooting and strategic account growth, serving as a systems builder for the developer-focused Voice AI portfolio. The position offers significant autonomy in a fast-paced environment, requiring constant innovation and integration of AI tools into daily operations.
Why You’ll Love This Role
What You’ll Bring
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About the Company
Deepgram is a platform providing real-time APIs for speech-to-text and text-to-speech, underpinning the Voice AI economy. The company supports over 200,000 developers and large-scale enterprises with models designed for accuracy, low latency, and production-grade performance.