Payments & Risk Operations Manager

Cantina · Operations

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WorldwideFull TimePosted Aug 19, 2026

Source: Cantina

AT A GLANCE
Eligibility
Worldwide
Category
Operations
Salary
Not disclosed
Employment
Full Time
Experience
Mid
Posted
Aug 19, 2026

Checked for remote eligibility. This role is open to applicants based in Hungary.

Cantina is seeking a Payments & Risk Operations Manager to build and own the customer support and fraud prevention functions for their AI commerce platform.

As an early member of the operations team, you will establish workflows for billing, refunds, and payment disputes while actively managing fraud risks. The role combines hands-on ticket resolution with strategic vendor management, requiring close collaboration with Product and Engineering to ensure a seamless commerce experience.

Why You’ll Love This Role

Remote-first culture
Mid-level seniority
Focus on AI commerce operations
Ownership of support and risk functions
Reports to Operations leadership

What You’ll Bring

3-7 Years of professional experience in customer support or support operations
Proven track record of managing billing operations and payment-related support
Hands-on experience with fraud monitoring and chargeback management
Ability to build and scale support workflows and escalation paths from scratch
Strong analytical skills to balance loss prevention with positive customer experience

What You’ll Get

Benefits not specified in the listing

About the Company

Cantina Labs is a social AI company developing real-time models to enhance digital expression and social connectivity. Their flagship platform, Cantina, leverages AI to create interactive characters and immersive storytelling experiences.

Listing checked for remote eligibility · Posted Aug 19, 2026 · CantinaApply →
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