Senior Customer Support Engineer
NetBox Labs · Customer Support
Source: Jobicy
This role’s source listing does not include Hungary as an eligible location.
Join NetBox Labs as a Senior Customer Support Engineer to act as the primary technical partner for Australian customers, managing escalations and guiding implementation of NetBox solutions. This is a 100% remote role within Australia, offering a salary of AUD 115k–130k per year.
In this role, you will diagnose and resolve complex issues involving Docker, APIs, PostgreSQL, and Linux command-line tools. You'll collaborate with TechOps and Product teams to translate customer needs into product improvements while ensuring support SLA targets are consistently met. Candidates should possess strong network engineering fundamentals alongside practical python scripting and container troubleshooting experience.
Why You’ll Love This Role
What You’ll Bring
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About the Company
NetBox Labs provides commercial support and managed services for NetBox, the leading open-source network directory and infrastructure resource manager. The company is dedicated to simplifying network automation and empowering network operations teams globally.