Support Engineer Tier 2
Addigy · Customer Support
Source: Himalayas
Timezone restrictions (from source platform's structured data; not free text): -10; -9 — no hybrid days in this listing.
This role’s source listing does not include Hungary as an eligible location.
How this role compares to the Customer Support market
Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.
97 of 334 Customer Support roles publish a salary
Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.
24% of these roles
Addigy is hiring a Tier 2 Support Engineer to resolve complex Apple device management issues for customers within the United States.
The Tier 2 Support Engineer acts as the technical backbone of the customer support team, handling escalated tickets and collaborating with product and engineering squads. This role involves deep troubleshooting of Apple MDM workflows, contributing to the knowledge base, and mentoring junior engineers to improve overall support operations.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Addigy is a SaaS company providing an IT management platform for Apple devices. Their technology allows Managed Service Providers and enterprises to monitor and secure macOS, iOS, and iPadOS devices.