Senior Customer Support Engineer

Vercel · Customer Support

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Full TimePosted Aug 18, 2026

Source: Vercel

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Senior
Posted
Aug 18, 2026

This role’s source listing does not include Hungary as an eligible location.

Vercel is looking for a Senior Customer Support Engineer to provide technical support and troubleshoot issues for their platform, specifically for applicants based in the UK or Germany.

As a Senior Customer Support Engineer, you will resolve complex customer cases, improve internal tooling, and act as a domain owner for the v0 product. The role involves deep collaboration with Engineering and Product teams to drive platform improvements while participating in a global on-call rotation. This is a remote position specifically open to candidates residing in the United Kingdom or Germany.

Why You’ll Love This Role

Remote in United Kingdom and Germany
Senior-level technical support role
Focus on v0 product domain
Global distributed team environment
Opportunity to work on agentic infrastructure

What You’ll Bring

Hands-on experience using Vercel and v0 as a platform
Technical support experience in troubleshooting and resolving customer cases
Modern development and architecture experience in AI or web space
Strong written and verbal communication skills
Willingness to participate in a weekend or holiday on-call rotation

What You’ll Get

Benefits not specified in the listing

About the Company

Vercel is the agentic infrastructure company that provides tools for developers to ship web applications from idea to production. They are the team behind Next.js, v0, and the AI SDK, supporting millions of developers and enterprise companies worldwide.

Listing checked for remote eligibility · Posted Aug 18, 2026 · VercelApply →
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