Director of Customer Success Operations

Securly · Operations

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Full TimePosted Sep 12, 2026

Source: Jobicy

RemoteJobSearch Check
Specific countries

Limited to: USA — no hybrid days in this listing.

Not open from Hungary

This role’s source listing does not include Hungary as an eligible location.

Category
Operations
Employment type
Full Time
Experience level
Director

How this role compares to the Operations market

Across all remote Operations roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

86 of 263 Operations roles publish a salary

Typical Operations role$141,800 / year

Median of published salaries. Full reported spread in this market: $8,460–$306,500, outliers included.

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Original employer: SecurlySource ATS: JobicyJob status: Active

Securly is hiring a Director of Customer Success Operations to lead their post-sale journey, renewal strategy, and CS technology stack remotely from the USA.

In this role, you will lead the Customer Success Operations and Renewals function, managing a dedicated team while serving as the primary administrator for the Vitally platform. You will be responsible for scaling processes, improving forecast accuracy, and driving retention through data-driven initiatives that align with company growth.

Why You’ll Love This Role

Remote from USA
Director level position
Focus on CS Ops and renewal systems
K-12 EdTech industry leader

What You’ll Bring

Extensive experience in Customer Success operations and renewal management
Proven track record of managing and coaching cross-functional teams
Expertise in configuring and optimizing Vitally or similar Customer Success platforms
Strong data analysis skills for health scoring and forecasting
Demonstrated ability to design and scale operational playbooks and workflows

What You’ll Get

Benefits not specified in the listing

About the Company

Securly is a market leader in AI-powered student safety and wellness solutions for the K-12 sector. The company provides data-driven intelligence to thousands of schools to help educators identify risks and improve student wellbeing.

Listing checked for remote eligibility · Posted Sep 12, 2026 · JobicyApply
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