Manager, Enterprise Service Desk

XTIUM · Operations

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Full Time$60,000 - $70,000/annuallyPosted Aug 22, 2026

Source: Himalayas

AT A GLANCE
Eligibility
Not available
Category
Operations
Salary
$60,000 - $70,000/annually
Employment
Full Time
Experience
Manager
Posted
Aug 22, 2026

This role’s source listing does not include Hungary as an eligible location.

XTIUM is seeking a Manager for their Enterprise Service Desk to lead a 24/7 support team and drive operational excellence. The role is fully remote for candidates based in the United States.

As the Enterprise Service Desk Manager, you will oversee the full employee lifecycle and manage service delivery processes, including shift-coverage planning for a 24/7 environment. You will be responsible for implementing ITIL best practices and utilizing ServiceNow to ensure optimal SLA/SLO performance and high customer satisfaction. The position requires strong leadership skills to guide professional development and foster a culture of continuous improvement within the global support team.

Why You’ll Love This Role

United States only
$60,000 - $70,000 Per year
Manager seniority
24/7 Service desk environment
ITIL and ServiceNow focus

What You’ll Bring

5 Years of supervisory or managerial experience in an MSP environment
ServiceNow ITSM platform experience
ITIL certification
Experience with incident, request, problem, change and major incident management
Bachelor’s degree in Computer Science, Information Systems or related field
Willingness to work 1st, 2nd or 3rd shift in a 24/7 support environment

What You’ll Get

Medical insurance
Dental insurance
FSA
401(K)
Flexible Paid Time Off

About the Company

XTIUM provides managed IT services and support, focusing on premium, customer-centric technical solutions. They operate a 24/7 global service desk aimed at transforming the end-user digital experience through operational efficiency.

Listing checked for remote eligibility · Posted Aug 22, 2026 · HimalayasApply →
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