Director, Customer Success
NiCE · Customer Support
Source: Arbeitnow
No hybrid days in this listing.
Checked for remote eligibility. This role is open to applicants based in Hungary.
How this role compares to the Customer Support market
Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.
94 of 326 Customer Support roles publish a salary
Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.
23% of these roles
NiCE is seeking a global Director of Customer Success to lead and scale a team of 26+ Customer Success Managers across multiple international regions. This fully remote, high-level strategic role focuses on methodology development, team coaching, and operational excellence without carrying an individual account portfolio.
As the Director of Customer Success, you will act as a senior leader and coach, shaping the global strategy and operating model for the company's CS organization. You will collaborate with cross-functional leadership teams including Sales, Product, and Engineering to ensure consistent high-quality service delivery while driving measurable customer outcomes. The role requires a strategic thinker who can raise performance standards, implement data-driven KPIs, and foster a culture of accountability across a geographically distributed team.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
NiCE is an ambitious enterprise technology company specializing in software solutions. The organization operates globally, maintaining a high-performance culture focused on customer value and strategic innovation.