Content Support Engineer
Figma · Operations
Source: Jobicy
This role’s source listing does not include Hungary as an eligible location.
Figma is seeking a senior Content Support Engineer to lead knowledge systems and AI-powered content infrastructure for their support organization, available fully remotely within the USA.
The Content Support Engineer will own the information architecture, governance, and AI workflows that enable the Product Support team to function at scale. This role requires a systems-thinking approach to ensure both human specialists and AI agents retrieve accurate, structured data, while measuring the impact of content through CSAT and resolution metrics.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Figma is a collaborative design platform that enables teams to brainstorm, prototype, and build digital products in real time. Their software is widely used to streamline design-to-code workflows and improve cross-functional team productivity.